South Central TN Development District and the MuleTownTrolley are seeking responses to an available RFP for Trolley Vehicle Purchase. The full RFP Text is available here. SCTDD will be accepting responses until March 21, 2018.

The Mule Town Trolley Service connects people in the Maury Co. Area by providing public transportation services. The service is managed and operated by South Central TN Development District.
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The Mule Town Trolley Service operates Monday through Saturday from 6:00 a.m. to 6:00 p.m.
Office hours are from 8:00 AM to 4:30 PM Weekdays. The Mule Town Trolley Service does NOT operate on Sundays or the following holidays:

• New Year's Day (January 1)
• Martin Luther King Day (3rd Monday in January)
• Memorial Day (Last Monday in May)
• Independance Day (July 4th)
• Labor Day (First Monday of September)
• Thanksgiving Day (Fourth Thursday of November)
• Christmas Eve Day (December 24th)
• Christmas Day (December 25th)

In case of inclement weather the Mule Town Trolley Service may change or eliminate routes or stops for the safety of all passengers. Listen to your local radio station WKOM 101.7 for announcements concerning Trolley Weather related changes in operations.
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NOTE: Fares are subject to Change

• General Fares:
  • Deviated Fixed Route Trolley/Connection Service, Adult: $1.00
  • Children 6 and under with paying adult: FREE


• Passes:
  • Single Day Pass: $3.00
  • 10 Ride Pass: $10.00
  • 30 Ride Pass: $25.00
• Transfers:
  • If a transfer is needed to a second bus to get where your are going, ask when you board for a transfer slip.

• Cash: Place your exact cash fare in the fare box when you board. (Drivers cannot make change or accept checks.)
• Passes: Show your pass to the driver. If you wish to buy a daily pass, ask the driver for one as you board.

The Mule Town Trolley Transit Buses operate on what is called a deviated fixed-route system. This means that a bus/trolley is scheduled to arrive at a certain destination point along its route at a fixed time of day. Deviation up to of a mile off the main route may be requested 72 hours in advance. Plan to be at your stop several minutes before the bus's scheduled arrival time because schedule times may vary slightly due to inclement weather and traffic conditions. Patrons must wait at the designated bus stop area. Before getting on the bus, take a look at the display sign over the front windshield to confirm the bus route and final destination. If in doubt, just ask the driver.

Boarding the Bus
As you get on the bus at the front door, you will need to drop your fare into the fare box or show pass to the driver. If you have any questions about your fare and/or destination, ask the driver BEFORE depositing your money. Patrons will need the EXACT FARE in either coins or dollar bills because the fare box does not make change and the DRIVERS ARE NOT ALLOWED TO MAKE CHANGE.

Be at the designated bus stop on time. Mule Town Trolley/Connection Buses do not stop to pick up riders unless they are at a designated bus stop.

Departing the Bus
Buses have an automated system that makes audio and visual announcements approaching stops. The visual announcements are near the ceiling of the bus in the front. Once your stop is announced, signal the driver or pull the stop requested cord. Please Remain seated until the bus comes to a complete stop.

Riders can disembark from the bus anywhere safe along the route.

Once you exit, step away from the bus and wait until it leaves before crossing the street. NEVER CROSS IN FRONT OF THE BUS - APPROACHING MOTORISTS MAY NOT SEE YOU. Traffic doesn't stop for Intercity Transit buses as it does for school buses.

NOTE: The Mule Town Trolley Deviated Fixed Route Service attempts to maintain a prompt schedule but route deviations and traffic conditions may create delays. Thank you for your patience.

Transfer can be made at Riverwalk Park. This enables passengers to transfer from one bus route to another for more accessibility. It is located at E. 5th and Carter St. in Columbia, Tennessee. if you require further information, please call 931-379-2907.

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• No Eating, Drinking or Smoking is allowed on the bus.
• No Alcohol beverages are allowed.
• Headphones must be used with audio equipment.
• Children under 12 must be accompanied by an older passenger or an adult.
• Pets are not allowed, except service animals.
• Limit carry-on bags to what you can contain and carry on your person, and it cannot take up another seat or block isles.
• Have your belongings ready 1 block before your destination location.
• Stay in your seat until the Bus comes to a complete stop and the driver opens the door.
• Be careful when entering and exiting the bus.
• For your safety, do not cross the street in front of the bus.
• Do not abuse riding the bus by behaving in a way that offends other customers or affects the safe operation of the vehicle.

Our goal is to provide a safe and pleasant trip while riding The Mule Town Trolley/Connection Bus Service. We appreciate your cooperation and assistance in keeping the Mule Town Trolley/Connection Buses clean, safe, and pleasant for all who ride.
Thank You for Riding

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If you find any item on a bus, please turn it in to the bus operator. All items left on the buses are turned in at the end of the day and kept for 60 days at the SCTDD Office, located at 101 Sam Watkins Blvd. Mt. Pleasant, TN 38474

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• Hearing Impared: The buses are equipped with visual signs indicating current and approaching stop information. TTY Telephone Information for persons who are hearing impared is available by calling 1-800-848-0298


• Visually Impared: Information on the Mule Town Trolley Service and Routes will be provided in large font print upon request to the South Central Area Transit Service (SCATS) by calling 931-379-2907


• Physically Impared: All Mule Town Trolley's and Connection Buses are Wheel Chair Accessible and ADA Compliant.

The Mule Town Trolley is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. In some cases, individuals with disabilities may need reasonable modifications to policies and procedures to ensure access to transit services. The Mule Town Trolley will provide reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. The Mule Town Trolley will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.

To request a reasonable modification to an existing Mule Town Trolley service or policy, individuals should contact:

or send postal mail to:

• ADA Compliance Request
• ATTN: Tammie Frazier
• 101 Sam Watkins Blvd
• Mount Pleasant, TN 38474

Please contact Tammie Frazier through the above methods to discuss your requirements.

Any person who believes she or he has been discriminated against under the Americans with Disabilities Act (ADA) including but not limited to obtaining a reasonable modification may file a complaint by contacting Tammie Frazier whose contact information is listed above.

It is the policy of the South Central TN Development District, as a grant recipient of the Tennessee Department of Transportation and the Federal Transit Administration, to ensure compliance with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statues and regulations to that end that no person shall be excluded from participation in or be denied benefits of, or be subjected to discrimination on the grounds of race, color, or national origin, under any program or activity receiving financial assistance from the U.S. Department of Transportation.

To file a complaint alleging that the South Central TN Development District Agency has not complied with Title VI regulations contact:

Barbara Pruitt, Title VI Program Director
South Central TN Development District
101 Sam Watkins Blvd.
Mt. Pleasant, TN 38474

phone: 931-379-2906

It is the goal of South Central TN Development District to reduce language barriers for persons with limited English proficiency (LEP), including the development and implementation of the South Central TN Development Language Assistance Implementation Plan for LEP Persons, which also fulfills the requirements of Executive Order 13166, issued on August 11, 2000.

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The Mule Town Trolley Service welcomes your comment, compliments, complaints or general inquires to help you get the most from our system and services. You can contact us by phone at 931-379-2907, contact us by email at MuleTownTrolley@scats.sctdd.org, or by postal mail by sending information to:

SCATS
101 Sam Watkins Blvd.
Mt. Pleasant, TN 38474

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What is Deviated Route Service? Mule Town Trolley operates a Deviated Route Service for the cities of Mount Pleasant, Columbia and Spring Hill. This is how Deviated Route Service works:

If, for any reason, you are unable to get to the designated Trolley bus stop, or if you need to go somewhere off the regular scheduled route, the trolley may be able to come to you.

Deviated Route Service is offered to anyone within 3/4 mile radius of the regular scheduled route.

How Can I Get Deviated Route Service?
To receive Deviated Route Service, call The Mule Town Trolley Office 72 hours in advance to make a reservation. You can make a reservation by calling: 931-379-2907 (TTY: 1-800-848-0298. The Trolley will deviate off the regular route, close to the schedule time, pick you up (or drop you off) and return immediately to the next scheduled stop.

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If you need public transportation service (other than the Mule Town Trolley Service) in the Cities of Mt. Pleasant, Columbia, or Spring Hill, The public transportation service referred to as SCATS Demand Response Service provides you with an ADA Wheel Chair Accessible Van. For more information call: 931-388-9595.

If you are outside the Mt. Pleasant, Columbia, or Spring Hill areas, there still may be other services available to coordinate connecting with the Mule Town Trolley Service. Please refer to the SCATS / SCTDD Public Transportation Primary Website for more information on other SCATS Connection Routes, or Public Transportation options available in all 13 counties in the South Central Tennessee area.

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If you are planning a special event in the Maury County area please contact SCTDD to see how we can assist with your transportation needs by calling: 931-379-2907

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According to the April APTA Transit Savings Report, individuals in a two-person household can save an average of more than $10,174 annually by downsizing to one car. Additionally, public transportation is a cornerstone of local economies in urban, suburban, and rural communities. In fact, public transportation helps to make a community economically prosperous and competitive. Every $1 invested in public transportation generates approximately $4 in economic returns, powering community growth and revitalization.

Use this fuel savings calculator from the publictransportation.org website to learn how much you could save.

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